How much is delivery?
Please refer below for shipping rates:

How long will delivery take?
Please allow 2 working days for us to process your order, following which delivery should take between 1 to 3 business days. 

To ensure that your parcel is delivered safely and securely, you will be asked to sign for the delivery. If you are unable to be home to receive the parcel, please select a delivery address (e.g. workplace) where someone will be able to sign for it on your behalf, in order to avoid any delays in delivery.

COVID-19 UPDATE: To keep you safe as well as the delivery drivers safe, deliveries will be contactless and left at your doorstep or in a safe place. If there is no suitable location, drivers may also contact you for your advise. 

Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods (sales or promotions), or due to other unforeseen delivery issues that are beyond our reasonable control. Online orders are processed and shipped from Singapore.

Can I track my order?
Of course you can! Simply click on the "View Order" button in your order confirmation email to do so. If your order has been shipped, your tracking number with our respective delivery partners will be displayed accordingly. 

Any restricted areas?

We currently do not delivery to the following areas:

For shipping to these areas, please contact us directly via the Contact Us form or email us at help@yongsengcoffee.com.

Do you ship internationally?
Orders placed on this website can only be delivered within Singapore. If you are based overseas, but can’t live without your coffee fix, we will be happy to assist you. Please drop us an email at help@yongsengcoffee.com, or use the Contact Us form with your order requests.

Any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Please note in accordance with Singapore export regulations, we are required to declare the exact value of all items and identify the order as dutiable “merchandise” and are prohibited by law from identifying an order as a “gift” for export purposes.

Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.

Self-pickup

Self pickup orders are collated once weekly on Fridays (place your order by Thursdays), and will be ready for pickup on Saturdays. Orders on Fridays will be processed the following week.

i.e. 

When can I pickup my order?
Once you have received the “Ready for Pickup” email confirmation, you may drop by our stall anytime from 8am-1pm, Tue-Sun, to pickup your order. Remember to have your order number and said email ready for a seamless pickup process. 

How long will you hold my order for?
Please note that we will only hold your order for up to 4 weeks, after which we reserve the right to discard your order. No refunds or exchanges will be allowed for late pickups as we are unable to restock or resell your order items. 

e.g. if the order was ready for pickup on Saturday 10 Sep, we will hold your order till 8 Oct. 

If you require us to hold it for longer, please contact us by replying to your “Ready for Pickup” email, or drop us a message at sales@yongsengcoffee with your order number. 

Returns/exchanges, order cancellations

What if I entered a wrong address?
If there is a mistake in the delivery address, please contact us on Messenger, or via email at help@yongsengcoffee.com immediately with your order number and desired changes, and we will do our best to fulfill your requests on a best-effort basis. We will not be able to make any changes after your order has been processed and/or fulfilled.

We are also unable to cancel or refund any orders, and we will not be liable should your order be delivered to the wrong address.

What if I changed my mind on a product/my order?
You may contact us on Messenger, or via email at help@yongsengcoffee.com as soon as possible with your order number and desired changes, and we will do our best to fulfill your requests on a best-effort basis.

However we are unable to accept any returns, exchanges or cancellations once your order has been processed and/or fulfilled. 

My order arrived damaged/I have not received my order. What should I do?
If your order is lost or damaged in transit, or you have not received your order within 7 business days after shipment, please drop us a Message or an email at help@yongsengcoffee.com so that we can assist you further.

Payments & Security

What payment methods do you accept?
We accept VISA, Mastercard, ApplePay, GooglePay and ShopPay. We also accept Gift Cards online.

How secure is my payment and personal information?
Your security while shopping with us online is a priority. As such we have taken all reasonable measures to ensure a secure online purchase environment using 128 bit Secure Sockets Layer (SSL) encryption, so that your personal and payment details are kept safe at all times.

To verify you are on a secure page look for a padlock icon in your browser address bar, this verifies the authenticity and integrity of our website security.

Product Enquiries

To learn more about the kopi and coffee blends we offer, please refer to this post that explains the different options available. If you have any further questions, please drop us a Message, or contact us and we will be happy to assist.

Why do you have so many other blends of kopi in-store?
Most of the other blends you see in store are catered to the older generations. Most of them prefer and are used to an inclusion of corn in their blends, as it adds a different aroma despite somewhat diluting their cup of kopi.

However, for the best flavor and drinking experience, we generally recommend our Traditional Blend. This blend gives you the taste that most Singaporeans are used to and love - a strong tasting cup of kopi to wake you up in the morning!

Can I create my own blends? 
You sure can, but only in store at Tiong Bahru Market at the moment unfortunately. Please drop by for a visit and we'll be more than happy to help you curate your very own blend. Our address is 30 Seng Poh Road, #01-44, we hope to see you there!

When do you roast your coffee?

(ICYMI, our roastery caught fire back in May and we're currently working with partner roasters who help us roast our coffee.)

We're still trying to find a roasting schedule that works for us and our partner roasters, while ensuring that we always prioritise freshness.

While you may receive coffee that was roasted up to 2 weeks ago, we assure you that:

1. The packing and grinding of the coffee will always be fresh, and to order only; and

2. Coffee develops its best flavours between the 1-2 week mark.

Your orders will also be marked with the roast date, and packed date accordingly.

How much coffee should I use for a cup?
We generally recommend 15g of coffee grounds (~2-3 heaping tablespoons) for each cup (250 to 300ml), for a regular strength coffee. You may use this as a guide and adjust the dosage based on your preference for the strength of the coffee.

I would like to use your coffee for my business or office. Would you be able to provide me with any corporate or bulk discounts?
Yes, and we can also create a blend just for you. Please drop us an email at sales@yongsengcoffee.com or contact us here and we will get back to you as soon as we can.