Frequently Asked Questions (FAQs)

Shipping and delivery 

How much is delivery?
Please refer below for shipping rates:

0.1 kg - 3.5 kg S$4.70
3.51 kg - 7 kg  S$10.00

(Due to shipping restrictions, we only ship orders of up to 7kg. For orders of more than 7kg, please contact us with your order using the Contact Us form.) 

How long will delivery take?
Please allow 2 working days for us to process your order, following which delivery should take between 1 to 3 business days. 

To ensure that your parcel is delivered safely and securely, you will be asked to sign for the delivery. If you are unable to be home to receive the parcel, please select a delivery address (e.g. workplace) where someone will be able to sign for it on your behalf, in order to avoid any delays in delivery.

Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods (sales or promotions), or due to other unforeseen delivery issues that are beyond our reasonable control. Online orders are processed and shipped from Singapore.

Can I track my order?
You will receive an email (and/or Messenger update if you placed your order through Facebook Messenger) with your tracking information once your order has been processed. If you are unsure of your tracking information, please reply to the order confirmation you received.

Do you ship internationally?
Orders placed on this website can only be delivered within Singapore. If you are based overseas, but can’t live without your coffee fix, we will be happy to assist you. Please drop us an email at hello@yongsengcoffee.com, or use the Contact Us form with your order requests.

Any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Please note in accordance with Singapore export regulations, we are required to declare the exact value of all items and identify the order as dutiable “merchandise” and are prohibited by law from identifying an order as a “gift” for export purposes.

Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.

 

Self-collection 

If you would like to self-collect your order from our Tiong Bahru Market Stall, please select the "Pick Up" option upon checking out.

When will my order be ready for collection?
While we strive to process your orders as quickly as we can, do allow at least 2 working days before pick up. We’ll be in touch by email and/or SMS as soon as your order is ready to be collected. Please do not come down before receiving the "Ready for Pickup" email and/or SMS. 

As we are not open on Mondays, orders received on Saturday and Sunday would only be ready for collection from Tuesday. You may wish to refer to the following table as a guide for collection time frames.
Order Day Collection Day
Monday Wednesday
Thursday Saturday
Friday Sunday
Saturday/Sunday Tuesday
Please note that the above is only a guide, and is subject to change.

What time can I collect my order from your store?
You may collect your order during our opening hours: Tuesdays - Sundays, 8am-1pm. 

How long will you hold my order?
Once your order is ready for collection and you’ve been notified, we will only hold your order for 14 days.We will send you a reminder email and/or SMS if you have not collected your order after 7 days.

What if I don’t collect my order?
If you do not collect your order within 14 days, we reserve the right to forfeit your order and payment. We will also not be providing any refunds or exchanges, as per our return policy below. As such, we recommend that you pick up your order as soon as possible to ensure the freshness of the coffee. 

What do I need to bring in store to collect?
When you collect your order, be sure to bring your ‘Ready To Collect’ email or SMS notification. This can be shown on your smart phone or as a print out. 

Can someone else collect my order?
Yes - just forward on your ‘Ready to Collect’ email or SMS for them to show when they are in store as proof of purchase. We'll send you an email to confirm that the order has been collected.

Why can't I see the pick-up option?

Please ensure that you have not chosen an accelerated checkout method such as:

  • Apple Pay
  • Google Pay
If you are still unable to select a pick-up option, please contact us via Facebook Messenger or drop us an email at hello@yongsengcoffee.com. 

Returns/exchanges, order cancellations

What if I entered a wrong address?
If there is a mistake in the delivery address, please contact us on Messenger, or via email at hello@yongsengcoffee.com immediately with your order number and desired changes, and we will do our best to fulfill your requests on a best-effort basis.We will not be able to make any changes after your order has been processed and/or fulfilled.

We are also unable to cancel or refund any orders, and we will not be liable should your order be delivered to the wrong address.

What if I changed my mind on a product/my order?
You may contact us on Messenger, or via email at hello@yongsengcoffee.com as soon as possible with your order number and desired changes, and we will do our best to fulfill your requests on a best-effort basis.

However we are unable to accept any returns, exchanges or cancellations once your order has been processed and/or fulfilled. 

My order arrived damaged/I have not received my order. What should I do?
If your order is lost or damaged in transit, or you have not received your order within 7 business days after shipment, please drop us a Message or an email at hello@yongsengcoffee.com so that we can assist you further.

 

Payments & Security

What payment methods do you accept?
We accept VISA, Mastercard, ApplePay, GooglePay and ShopPay. We also accept Gift Cards online.

How secure is my payment and personal information?
Your security while shopping with us online is a priority. As such we have taken all reasonable measures to ensure a secure online purchase environment using 128 bit Secure Sockets Layer (SSL) encryption, so that your personal and payment details are kept safe at all times.

To verify you are on a secure page look for a padlock icon in your browser address bar, this verifies the authenticity and integrity of our website security.

 

Product Enquiries

To learn more about the kopi and coffee blends we offer, please refer to this post that explains the different options available. If you have any further questions, please drop us a Message, or contact us and we will be happy to assist.

Why do you have so many other blends of kopi in-store?
Most of the other blends you see in store are catered to the older generations. Most of them prefer and are used to an inclusion of corn in their blends, as it adds a different aroma despite somewhat diluting their cup of kopi.

However, for the best flavor and drinking experience, we generally recommend our Traditional Blend. This blend gives you the taste that most Singaporeans are used to and love - a strong tasting cup of kopi to wake you up in the morning!

Can I create my own blends? 
You sure can, but only in store at Tiong Bahru Market at the moment unfortunately. Please drop by for a visit and we'll be more than happy to help you curate your very own blend. Our address is 30 Seng Poh Road, #01-44, we hope to see you there!

When do you roast your coffee?
We usually roast our coffee every Friday, to ensure freshness for the weekend crowd at the market. Your orders will also be marked with the roast date, and packed date accordingly.

How much coffee should I use for a cup?
We generally recommend 15g of coffee grounds (~3 heaping tablespoons) for each cup (250 to 300ml), for a regular strength coffee. You may use this as a guide and adjust the dosage based on your preference for the strength of the coffee.

I would like to use your coffee for my business or office. Would you be able to provide me with any corporate or bulk discounts?
Yes, and we can also create a blend just for you. Please drop us an email at hello@yongsengcoffee.com or contact us here and we will get back to you as soon as we can.